Refund policy

We want you to be absolutely thrilled with your purchase! If for any reason you are not, you have 30 days from the moment you receive your item to request a return.

To be eligible for a return:

• Your item needs to be in the same condition that you received it and in its original packaging (minus the freebies!)
• Your item arrives defective, damaged, or isn't what you ordered.

Please note personalised scarves and sale items cannot be returned (unless faulty).

To start a return, please complete the returns form and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

• Please note, you will cover the shipping costs for returning non-damaged items. Shipping costs from your original order are also non-refundable.
• Sale items are eligible for store credit only (unless the item is faulty).

You can always contact us for any return question at info@thecuddleclub.com.au.

Damages and issues
If your item arrives defective, damaged, or isn't what you ordered, please send us an email at info@thecuddleclub.com.au with a photo of the issue and we'll get it sorted. We are committed to making things right!

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as personalised items) and sale items. Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Typically, refunds hit your account within 2-5 business days, but sometimes banks or payment services might take a little longer.

If more than 10 business days have passed since we’ve approved your return, please contact us at info@thecuddleclub.com.au.